This is the second of three articles leading up to the Thanksgiving holiday focusing on cultivating gratitude as a proven technique for improving your mental, emotional, and physical health – with real life implications for your business.
As a businessperson, I can be as pragmatic and analytical as anyone, but for me the human dimension has always been infinitely more interesting and rewarding than the technical or statistical.
I fully understand and appreciate the necessity of a healthy, well-managed balance sheet, of continually studying work processes, cash flows and optimizing for efficiencies and outcomes. I get that tracking and managing technical competencies and measurable outputs are essential to running a successful company.
I also maintain that these are the structural underpinnings to the real business of business – people.
Peter Drucker once wrote “Because the purpose of business is to create a customer, the business enterprise has two–and only two–basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs. Marketing is the distinguishing, unique function of the business.”
Customers, I hope we can all agree, are people – people with families, passions, dreams and frustrations. You and your company exist to help these people solve a problem or realize an aspiration. How well you connect with people to make them aware of your company, attract their interest, make a sale and maintain a relationship depends entirely upon your – and your company’s – capabilities as a marketer.
These capabilities are, in turn, directly related to the imagination, intention, enthusiasm and compassion you bring to the relationship. Qualities that are all enhanced, personally and institutionally, by being grateful. Here’s how…
A 2012 Forbes Magazine article titled “Employee Brain on Stress Can Quash Creativity And Competitive Edge” by Judy Martin, reports that “with more than forty percent of American workers reporting chronic workplace stress, the long-term impact of stress and its influence on the human creative condition and business can be detrimental, says Rick Hanson PhD, a California-based neuropsychologist and author of Just One Thing: Developing a Buddha Brain One Simple Practice at a Time.”
Research, much of it conducted by psychologist and leading gratitude expert Robert Emmons, has shown that people who feel gratitude are happier, report more life satisfaction, and also report less stress.
The conclusion is easy to draw. If you are grateful, you are probably less stressed. If you are less stressed, you are probably more creative. If you are more creative, you can solve problems and innovate more effectively. Pretty straightforward, huh?
Gratitude acknowledges the vital role that others, including our employees, suppliers and customers have played in the good things we experience in our lives and in our business. This simple act de-emphasizes the individual’s and the company’s internal focus (obsession), and places it where it belongs – on the people you serve and the people who help make it possible.
Just as gratitude can help alleviate stress, it contributes to better health and feelings of well-being. A 2011 Harvard Medical School publication titled “In Praise of Gratitude” reports that “In positive psychology research, gratitude is strongly and consistently associated with greater happiness. Gratitude helps people feel more positive emotions, relish good experiences, improve their health, deal with adversity, and build strong relationships.”
Whether you are the CEO or just joined the mailroom staff, you will approach life and work with more energy, optimism and enthusiasm if you are happier and healthier. How you lead, how you collaborate and how you serve are all directly related to your enthusiasm.
When we are freed from the negative affects of the flight-or-fight instinct triggered by stress and we become more generous about acknowledging the contributions of others to our own well-being, it’s easier to be more accepting, less judgmental and more eager to please.
Companies and employees who are open enough to recognize the challenges faced by their colleagues and customers are less apt to resort to “it’s not my job” behavior. Tell me honestly, as a customer aren’t you happier when the company and the person serving you is genuinely interested in you, solving your problem of helping fulfill your aspiration?
If Mr. Drucker was correct, and I believe he was, the purpose of business is to create a customer. Then, at all levels in an organization, and at all times through the development and execution of business strategies, people are the object of all your intentions. A deliberate and ongoing practice of gratitude makes people – leaders, managers, and employees – happier, healthier, more creative and more helpful.
That’s got to be good for business.
I am extremely grateful for the readers who take a few minutes out of their crazy-busy weeks to visit this site. I’m also grateful to my wife, Cathleen, my daughters Halley and Georgia Mae and to many friends and colleagues for their support as I launch my new business, Michael L Morrison Marketing. I am truly blessed. Thank you all.
I get very few comments on this blog, so I’m making a special request this week in preparation for my Thanksgiving Day post next week. Please share what you are thankful for and what, if anything, you do to make gratitude a regular part of your life. I look forward to hearing from you. – Michael